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Making a Change Out of Necessity

This isn’t Goodbye

we just have to catch up

I’ll start this off by saying it’s not a post I’d ever thought I would write. I started this WordPress support business back in 2013 as a way to help my fellow bloggers in the personal finance niche with their WordPress issues. It was a side hustle for me, but then two years later I went full time in it and focused on providing services to anyone that needed it.

Over the years, we have grown to a 5-person team that worked day and night to provide quick services coupled with fast email replies. This worked out really well in the in the beginning, but as we have grown our customer base, it became clear we needed to make a change.

A New Direction

As of today (2/9/2021), we have decided to pause* most of our WordPress support offerings to those who are not on our WordPress support plans. This means if you are not currently on a WordPress monthly support plan, we will not be able to assist you with anything outside of our quick fix (30-minutes or less) and permalink service.

*this pause should only be temporary as we work on getting through a backlog of projects and coming up with a better way to support everyone.

If you are interested in our monthly support, you can find out more on our support page. Please note we have implemented a wait list for this until we can catch up with our backlog of projects. This is only temporary.

Why did we make this change?

It was purely out of necessity. Over the past several months, but really all of 2020, we started growing quickly due to our reputation for getting things done quickly and at a good price. This is what we built the company to do, but as we grew rapidly, we couldn’t keep up.

No matter how hard I tried, I couldn’t find quality help to come on the team here at iMark Interactive. I have a high standard for what I want done for all my customers. As the work load grew, our team did not and all that did was cause us to work nearly around the clock day in and day out to try to keep up. It hasn’t been uncommon for me to work 16-hour days all week long. We tried adding new WordPress support people to the team, but never found one that fit well with our quality standard I implemented years ago.

So, we had to make a change.

I know there are many who will not be happy about this, but we are doing it to ensure the longevity of being able to help those who use us on a monthly basis.

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10 Comments

  1. What an awesome company!! Excited for you and the future. You are the best, that is why you are so in demand, lol! I send everyone to you. It’s a good choice, a hard choice I can tell, but for the best.
    Blessings,
    Teri 🙂

    1. We appreciate your support and for sending people our way. We will still be here, just in a different capacity.

  2. You are doing the right thing. You are so very dedicated! I am not at all surprised to read that you have been working TOO much. You have to take care of yourself too!

  3. Tough choices are often the choice we need to make. Congrats on the “growing pains”. I know how challenging it is to grow a team especially when you care so much about what you do.