As a WordPress support and maintenance company, we see a lot of hosts. Some are OK, some are great, and then some are just terrible. We don’t just say this because we don’t like one or the other, we have speed tests, up-time reports, and support tickets to back up what we see. Since we manage a lot of WordPress blogs and websites, we know what we want in a host and what our clients should want as well.
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Today, I figured we should provide some feedback on the hosts we recommend to our clients and why they are good. We also are going to tell you of a few that we don’t recommend and why that’s the case. Web hosting companies are a dime a dozen now. You can find one anywhere and most people have a varied opinion about the one they use. Remember, this post is our opinion of the many hosts we’ve worked with over the years.
Hosts We Recommend
As hosting companies start up, get bought out, or shut down, our recommendations will change. We’ve been doing this for over 12 years, so the hosting companies we used some time ago aren’t our recommend ones any longer. In fact, some of them have gone from the top of the list, to near the bottom. It’s just how it is in this industry. If you don’t keep up with the times, then you become irrelevant quickly.
*Note, we are affiliates with some of these companies. We only recommend companies we use, work with regularly, and like. These relationships in no way influence our recommendations as you will read below.
At the moment, SiteGround is one of our favorite hosts. They are the backbone of our “start a blog” guide. The reason is the have very fast servers (all running SSD), extremely fast support, and cheap promotional pricing. They have been growing steadily recently as people have really found out how good they really are.
You don’t have to pay an arm and a leg to get them either. Their base shared hosting plan starts at $3.95 per month (paid annually). This is their promotional pricing, which all hosts do for the most part.
If we need to get support from them on one of our clients’ sites, we can get someone on chat in less than a minute in most cases. We’ve never waited for more than 3 minutes to reach anyone on chat. Their technicians are fairly good when you ask them technical questions and their email/ticket support can be even better.
For WordPress, SiteGround has one of the best features starting with their GrowBig package and up. They have a built-in caching system that is far superior to any plugin you can use. They call it Supercacher, and it’s excellent. When it’s on, you can really tell. It’s well worth getting their GrowBig package just to get the full benefits of their server caching. They also offer free SSL certificates through Let’s Encrypt, which can be installed with a few clicks of a mouse.
While we love SiteGround, there is one downside to their service. They monitor your sites very closely for server resource usage (basically if your site is taking up too much from the server). When you’re on a shared environment, everyone uses the same resources. If you use too much, they will send you an email and if you don’t take care of it, they will turn off your site. They use a measure called PHP Seconds, which run on every page load and can be multiple each load.
While we do hate this low level of seconds they count, we also know why they do it. They want your site optimized and running smoothly (who doesn’t?). They give you different ways to fix your site, but if you can’t, they will ask you to upgrade off their shared service. That will be up to you.
Oh, if you’re looking for a new host, then make sure to check them out. They offer free (and fast) site migrations for new customers.
We’ve been testing and playing with GreenGeeks for some time now and we’re impressed. They run some of the latest technology to make sites run fast and efficient. They provide easy to use cPanel to do what you need to in order to setup WordPress (one-click installer) and many other things the other recommended hosts here provide.
They run SSD servers, PHP7, and built-in caching you only get from some other higher priced hosts, which makes your load time much faster than hosts like Bluehost, HostGator, or GoDaddy. Their chat support is quick to respond and they have good promo pricing. You can get three years of hosting for less than $150, which is a good deal.
They provide shared, VPS, and dedicated hosting plans for anyone who needs it. This allows you to grow with your website traffic without having to switch hosts every time you meet the top of their server. While most won’t need to go beyond a VPS plan, it’s good to see they have dedicated servers and pretty good prices to boot.
We added GreenGeeks to this list because they stand behind their product, have excellent support, and know what they are doing when it comes to hosting. They also have server locations around the globe to support clients in any location. That’s a good thing!
Flywheel is becoming such a great host these days, especially for WordPress sites. Their biggest downfall are their prices. They aren’t attainable for most new bloggers. Their smallest plan starts at $15 per month and only allows for 5,000 visits each month. That’s not very much.
Having said that, their support is excellent and they have super fast servers. You’ll have excellent site speed if you host on Flywheel.
We work with many sites on Flywheel and enjoy working with their system. Their automated backups are excellent, but I do wish there was more control over certain aspects like using cPanel, but that’s more of our wish, not much for our clients.
If you don’t work with us, then they do have really good WordPress support people to help you with problems, but then again, so do SiteGround and inMotion. Along with both of the companies above, Flywheel also offers free migrations. They also don’t shut you down if you go over your monthly visitor allocation. They will reach out to you and ask you to upgrade, but don’t turn your site off like some other hosts.
Flywheel has a built-in caching system like SiteGround, which is very good, so you wouldn’t need one on your site in a form of a plugin. They also run managed WordPress updates. This only works with WordPress core updates and not themes or plugins. This is where our service comes in and we support those for clients on Flywheel.
A really cool aspect which the others don’t offer is the ability to add-on collaborators. Our clients add iMark Interactive to help with support, but you can add designers, and other people to your account to help manage it. That’s really neat and something I wish other hosts would do.
They sure do have a funny name, but they are really good as well as the others in this list. BigScoots is US-based and smaller than the others in this list. What I like about them is they go out of their way to make sure your problem is solved. They will migrate you over for free and their support is good.
The biggest downfall for them is their support response times. They don’t have any support chat (only sales), so you have to submit a ticket via email or your account portal. While they are very good at answering and providing very detailed information (if you want it), it’s not nearly as fast as chat. They also have a smaller support team than the other companies,but that’s just because of their size.
Their pricing is pretty competitive and they do offer shared hosting, managed VPS plans, dedicated, and more. They don’t have any built-in caching like Flywheel or SiteGround, but their servers run SSD. You can either get pure SSD plans or hybrids that still make the servers run fast and your site doing the same.
BigScoots is one of the few hosts that actually allow you to pay month-to-month for your hosting plans instead of yearly. This does increase your costs, but it might be worth it for you try them out.
Hosts You Should Move Away From
Remember, this article is just our opinion, but with many clients across multiple hosts and our monitoring system, we have seen quite a few hosts just turn sour over time. There are three hosts that we no longer recommend to our clients and ask them to move from when we take over their management. The reason we do this is it makes both of our lives easier when the host is of quality and have support that can actually understand you.
Without further ado, here are the hosts we don’t recommend and think you should move away from.
I’m going to pick on this host a bit here and the main reason is because they are probably one of the biggest hosts out there. They have a lot of sites on their servers and the main reason is a lot of people recommend them. They recommend them because the affiliate payout is large and they have an affiliate outreach team to sign up more affiliates every day. Heck, I’m even a part of their affiliate program, but I don’t promote them. I used to, but that was until EIG bought them out (more on this later).
Bluehost used to be awesome, but just this year alone, we’ve moved over 400 sites off their service. Why? They really have declined and aren’t something we’d recommend to anyone, not even new bloggers.
Many will say their have excellent pricing, but if you look at it, their pricing is only good if you pre-pay for three years. That’s the only way to get their lowest pricing. SiteGround is $0.50 more per month than Bluehost’s smallest plan, but you only have to lock in for one year, not three. SiteGround’s customer service and service is leaps and bounds better than Bluehost.
Since we monitor sites regularly, we’ve seen Bluehost being one of the worst for server response times and uptime. They have random server errors and connection timeouts on a daily basis. You can ask them about it, but they will say they don’t see it or it’s under “maintenance.” Unfortunately, we’ve found that it’s just they have too many sites on one server. They over stuff their resources and then tell you that your site is fine.
If you’re on Bluehost, think about moving. Their service really degrades as you get more visitors to your site and they will push plans and services to you that you don’t need. You just need a better host. They even hock SiteLock, which is a joke of a service we wouldn’t use or recommend to anyone.
This is Bluehost’s sister site, also owned by EIG. They used to be excellent. When I started blogging 12 years ago, it was with HostGator. I was with them for 7 years until they were bought out by EIG. Ever since that moment, their servers have declined, their support has gotten worse, and their downtime has increased. The main problem is all of their support is in one place along with Bluehost and all the other EIG brands. They even have a huge data center together in Utah. While they do have other data centers, I just don’t support this.
The downtime with HostGator isn’t as bad as Bluehost, but their server response times need help. Sites are slow on their and their support is hard to get to when you get into an account.
Their pricing isn’t any better with being more expensive than Bluehost and SiteGround. They price near inMotion, but aren’t even close performance wise.
We’re going to leave the worst for last. Please, just please don’t use GoDaddy for hosting. By far the worst host we work with regularly. They are OK for domains and a company we actually use (along with Namecheap), but that’s what they are good at. Web hosting is not a part of that list.
GoDaddy has a very different system than many hosts, handling emails differently, not clean interface, and their support is difficult to work with.
We see the most issues on GoDaddy regarding performance and just overall issues. Their email handling causes problems with delivery rates and spam control. Many plugins don’t play nice with their system and they are known to nickel and dime you until you want to cry.
We’ve seen them use software that is no longer support (very old versions of PHP) and then tell you to pay to upgrade to a server that has better software. As a web host, it should be their responsibility to keep up with supported versions of the software powering the sites on their server. Any other host will do this, but not GoDaddy.
Their managed WordPress service is even worse and not worth anything in our opinion. They often don’t run updates like they should, their backups don’t complete often, and you can’t use a lot of plugins with their system. This is especially true with good caching plugins. They have their own caching, but it’s not good. We’ve moved every customer on their managed accounts off and they have been very pleased and so have we!
There are many other hosts we don’t recommend trying and they are all EIG brands. What is EIG you ask? It’s called Endurance International Group. This company is just a holding company that purchases web hosting companies and turns them into the ground. Those of us who’ve been around for some time have seen the after effects of their purchases. Once EIG buys a host, you can expect the service to decline rapidly.
Here is the best (and updated) list of all EIG brands. We wholeheartedly do not support EIG and what they do with hosts. If they purchase a host we recommend, we will remove them and move onto a different host that isn’t under their umbrella. It’s not about their owning so many brands, but what they do to those brands, their servers, the service, and the bottom-line. Our of all of the support tickets we get, the most issues come from the three above and mostly web hosts owned by EIG. This is why we don’t support them and think you should move away from them when you can.
Got a question about your host, need help with something, or have a host you love? Respond in the comments below or send us an email!