Shame on You Register.com!
07. Dec, 2009 By: GBell 
6 Comments
Register.com is a large domain registrar as well as a web hosting company. The offer many packages for web hosting, site development, ecommerce development, and more. We do not use this company, but were asked about them from a visitor that has used them. The visitor has had some problems with Register.com and their services and asked us what to do about it. Now we will not be getting into what can be done about it, but we will air what we found out when looking around.
While Register.com does offer web site hosting, we are looking at the do-it-yourself make a website feature. This is a basic plan for people that want to get into websites. The funny thing is that the quality of the software that they provide is no where close to the amount they charge and it is not even SEO friendly. This is our biggest issue because with all the competition out there and so many companies offering SEO ready website templates for their customers, Register.com does not, unless you want to pay an extra $20 a month for meta tag help and search engine submission. If you are a novice to the online world, this may look like a great deal. It is not, pretty much a large rip off that will provide you nothing but a thinning wallet. In this day and age, webmasters do not need to submit their sites to search engines, but rather need to get good quality links directed to their website. This is a more effective method. No matter what plan you get from Register.com, they should be providing software that has good quality url strings, alt tags in images, good image names, and better information for the new webmaster to gather when making their own website.
Another issue that we had has to deal with a specific situation that caught us off guard as we did not know that any reputable company would even do this any longer. The visitor that contacted us said that they purchased another domain through Register and then wanted it forwarded to the original domain. This is a simple request to say the least, but Register.com screwed it up. Instead of just doing a server-side redirect or simple domain forward, they inserted an iframe tag into the new domain so that the original website will show up. So now, this person has their original website on the original domain as well as the new domain, but just in an iframe. When we saw an iframe, we gasped for air. We do not see these used much anymore, but for the company to set it up for the customer was aggravating. A company as the size of Register.com should know that putting an iFrame on a website is a no-no, especially if you are supposed to be doing a domain forward. All we want to say is: Shame on you Register.com! You should know better than to provide these lackluster services and have people pay monthly for them. Unacceptable in our view!
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I tried out Register.com’s services when I first started online and quickly learned that they could not keep up with my site properly. They are a rip off, plain and simple.
Apparently you never checked out the do it yourself offering from Register.com. I have it AND have alt tags, proper images names, proper file names and google verification. Blame the user not the product. The help file is pretty good for a CHEAP do it yourself tool. The $20 dollars you speak of is for a search engine submission tool. A do it yourself web site tool is simply that. A hosting company is not in the business of providing SEO for free, they host. Apparently you listened t someone without a clue as to what the help file in the tool is for. I used it and know what is possible and everything you say is not possible definitely is, as the help file shows. I did not folow all the tweaks on the current site, but it still gets page 1 results for what I want it to. As for the forwarding of domains, bad SEO practice anyway so who cares about the frame. Do your own research in the future and stop listening to whiners who know nothing.
@novascotian61
Thank you for making a comment on this article, but your IP address is from Register.com. It is not a good thing to try to say things when you work for the company. This is our findings on your service, so if you do not like it, please comment on it based on your being at Register.com, not saying that you are someone else. This makes Register.com look even worse in customers eyes.
I started at Register.com AFTER the site was built. My point is simple. Did YOU try the tool? If not you should not make comments like “No matter what plan you get from Register.com, they should be providing software that has good quality url strings, alt tags in images, good image names, and better information for the new webmaster to gather when making their own website.” THAT make you look foolish. You should not bash any person or business without FIRST HAND knowledge.
@novascotian61
As we stated, we tried out the tool, so we know how it works. As we stated, you work at Register.com, no matter if you have a site from them or not. We have found many others that feel the same that we do. You are offering advice based on you working there, so it doesn’t show very good for you or Register.com. We provided an honest review of what we noticed when we looked into the software. If Register.com does not like it, then we are sorry. Do you get defensive off of every bad review that Register.com gets? If so, you must be defensive a lot based off of our research on the Register.com customer reviews. It looks bad on your company that employees are providing reviews.
Novascotian, it doesn’t look good that you work for Register.com and you are being so defensive of this review. I have been a client of Register.com for a little over a year and I will say that I wish I never had started with them. They have no customer service and what they offer outside of domain registration is a joke compared to other hosting companies. I will never do business or recommend business to register.com because they lack professionalism and organization that many other hosts have. I agree with imark in regards to the crappy software that is provided. Register.com should just stick with domain registration because they are only mediocure at that. If you want to just get a domain name, use Godaddy and change the nameservers to another host. its the easiest way to go.